For those of you who don’t have time to read the whole guide, my top pick is SolarWinds ® VoIP & Network Quality Manager (VNQM). The following table lists the icons used in Avaya J169/ J179 IP Phone s: Note: The icons of Avaya J169/J179 IP Phone s look similar but the Avaya J169 IP Phone has grayscaled icons and the Avaya J179 IP Phone has colored icons. This VoIP monitoring approach can help resolve issues with Avaya Cloud Office Login, call setup, retention and audio clarity. Step 1 After installation the Configuration tool will automatically open to the Avaya PBX page (page 46). Select the “System” tab and then select “Security”. With only minimal configuration required on target server,. 99/user/mo. Only selected/desired extensions connected until recorder are recorded;. Learn More Network Mapping. The Avaya Social Media Hub, which users must configure, is a single interface that connects Avaya with key social media platforms like Facebook, Instagram, LinkedIn, Twitter, WhatsApp, and more. Starting VoIP Monitoring Manager Web Client The Avaya VoIP Monitoring Manager Client can run as a Web application in a browser. For when you are setting up communication between Chronicall and Avaya IP Office 9. Avaya is best known as a VoIP spin off of former telecom giant Lucent, but this year they came to ASIS with a booth twice as big as Sony claiming "simpler ip. . System Monitor. 168. ServicePilot's Voice over IP (VoIP) Call Quality. 10. Those that offer additional VoIP monitoring and analysis abilities are better-suited to the task. A s you read through this post, “ Session Manager Troubleshooting Techniques,” you learn how to identify two of the most common techniques to find and fix SIP connections, how users experience call-handling. Select the “System” tab and then select “Security”. Powerful VoIP monitoring tools for Cisco devices can help you see the big picture of how a call transits your network. They need to look for new DevConnect SPP portfolio on Sales/Partner Portal (new category under “Solutions & Products”). Choosing the correct phone system for your office is vital to company performance as it is a major element to keep businesses running. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. Abstract . 1. Adding node names for CDR monitoring With this procedure, you can configure the AVAYA device to send data to the M&R instance where the is installed. Administering Avaya IP Office Platform. ; list station: to display a list of phone devices. 11000-2 Cisco 7965 Unified IP Phone (SIP) SIP45. We need to determine what extensions are calling 911 (emergency numbers). One-x deskphone sip for 9600 series ip telephones (66 pages) Software Avaya NULL One-X for RIM Blackberry User Manual. Now you can search for endpoints and then view the QoS data in a report format. Configure an IP interface for the Avaya G450 Media Gateway. Find out how you can reduce cost, increase QoS and ease planning, as well. com Database License (DL). Simply configure the SNMP interface of the Avaya Media Gateway. Step 2 On this page enter the following details: a) PBX name, site name and IP address. 0. For correct operation, especially over WAN links, the same value should be set at both ends. Enter the IP Address and Password of the system that you want to monitor. 1 15-601019 Issue 06g (08 February 2016) Comments on this document? [email protected] Avaya IP Office Calls with Recite. And Hybrid Cloud Services let you integrate new technologies by simply subscribing to the solution you need. 0 User Licenses 1. You can visually display the performance metrics of your operations for rapid insight into WAN performance. Select Web Conferences and then Monitor Conferences. Simply configure the SNMP interface of the Avaya Media Server. LLDP About Link Layer Discovery Protocol (LLDP) page 119. Starts at. . Die Interpretation der Monitor-Protokolle erfordert deshalb ein qualifiziertes Wissen über Daten- und Telefonieprotokolle. So much for theory! In practical experience, VoIP communication isn't so easy. To set up an Avaya Call Manager to emit quality data: Log on to the Avaya Call Manager using PuTTY, TuTTY, or Avaya Manager. Simply add an voip-avaya-session-manager-call-statistics package to your monitoring environment and ServicePilot automatically collect CDRs from the Avaya Session Manager using SFTP. Once the password has been reset, it is important to create a new, secure password for the system. Double click on the setup. Related links Phone and computer requirements on page 5 Logging In on page 5Asset Scanning & Monitoring; Mark Kurosky (Customer) asked a question. Select Start | Programs | IP Office | System Monitor. See how. Genesys Infrastructure and Applications Monitoring. IR | 20,965 followers on LinkedIn. 99/user/mo. It monitors the performance and availability of media gateways, media servers, IP network. 300B Avaya 9630G IP Telephone (H323) 3. Avaya VoIP phones typically use H. The AvayaIP Phones used were the 4610SW and 4620 running Phone Firmware Version 2. With a brand new tablet-friendly user interface and native iOS App, Prognosis First Responder, voice. This plugin checks the call usage of PBX trunks on AVAYA VOIP S8xxx media servers, accessing Avaya's SNMP agent running with G3-AVAYA-MIB Version 5. PROGNOSIS VoIP Monitor is a purpose-built solution for monitoring voice quality in Avaya IP telephony environments. Monitoring performance of endpoints, data network and applications Performance monitoring quality of voice calls, i. Keep your agency buildings and campus safe. Reviews (2) Need. If there are a number of unprocessed Call Details Records (CDRs) in the Communication Manager, configuring the cause codes, before. To start I am really not worried about VoIP traffic monitoring. To exercise the full benefits of monitoring an Avaya ™ Call Manager, the device must be configured to emit CDRs and quality data. This enables you to send the data collected to a third party QoS monitoring application. But I think the 'empty' monitor-password will allow you to change it whatever you want. We would like to show you a description here but the site won’t allow us. Refer to your sales agreement to establish the terms of the limited warranty. 0. Avaya Certified Expert Cisco Certified Network Associate Juniper Certified Internet Associate Microsoft Certified. 42. You can see this icon in the Recents application. Save the configuration in Manager. 0. The values depend on the protocol selected. Release 3. Procedure to set up RTCP. 323, UNIStim or SIP technology. Manual “Static Addressing Installation” in the applicable administration at the Avaya one-X™ Deskphone SIP Installation and deskphone Maintenance Guide for 9608, 9611G, 9621G, and 9641G Deskphones (Document Number 16-603604). This demonstration utilizes packet capture software called. There aren't any current plugins associated with Avaya VoIP phones, although there are a few for Avaya L2 and L3 devices. As well as displaying the port numbers (in decimal), IP Office Monitor also displays the names of more commonly used ports including IP Office specific ports. Search for all calls within the last 15 minutes with a critical MOS score then select the appropriate call to view call details and begin troubleshooting. 01. configure trunks like you mentioned. AT&T Inc. 1. extensions, and monitor several line appearances throughout a typical day. Those that offer additional VoIP monitoring and analysis abilities are better-suited to the task. On the Cisco side, Cisco Call Manager 4. Enterprise Branch deployments can be implemented using an IP Office 9. Our solutions help you find and resolve performance issues in real-time to ensure your. VoIP Spear is a cloud-based VoIP monitoring service providing real-time monitoring and reporting of VoIP call quality, availability, and performance. 5If you prefer to contact us by phone, please call us at (877)598-3999. User Space – Computer Operating System. For more information see [1]. It is not part of the "Tools" CD nor available on support web site. design, implementation and monitoring of the end to end data network. We would like to show you a description here but the site won’t allow us. The Device, Media, and Call Control (DMCC) interface is used to capture media associated with the monitored agents for call recording with the Multiple Registration methods. SolarWinds VoIP & Network Quality Manager provides Avaya VoIP gateway performance details including distribution of VoIP and data, and a list of the top 10. By default the Monitor password is just that, lowercase "password". Learn more. ReliaTel is a Unified Communications platform with VoIP analytics & monitoring capabilities. The Aura communication infrastructure requires the deployment of many interdependent elements. To make it working, I copied all AVAYA'S MIB files to the directory /usr/share/snmp/mibs/. In order to collect Avaya data in VNQM, the Avaya user must have sufficient permissions to execute the following commands:. The statistics gathered in this way include:. SNMP clients are built into devices such as network routers, server PC's, etc. ReliaTel. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. Less than one year since its May 2009 release, more than one million PROGNOSIS VoIP Monitor licenses have been issued to Avaya customers worldwide as more Avaya users, regardless of company size, recognise the value of monitoring voice quality in their VoIP environments. Avaya IP Office Call Monitoring. ReliaTel provides: Real-time visibility of Avaya RTCP QoS statistics via Dashboards and performance reports. CA UC Monitor provides a unique level of cross-management functionality to fit both the enterprise/government market and the MSP market: web-based, role-specific views toChapter 1: Using IP Office SoftConsole This manual covers the use of the IP Office SoftConsole application. 100). 00 . 09. User Space – Computer Operating System segregates the. Easy to manage. 7. In addition, Avaya cloud solutions include specific capabilities for security. For Avaya IP telephony. 00 Cisco Unified Communications Manager 8. 04. It returns the current number of active trunk lines compared to the total number of lines. Our Workflow Migration service gives you an easy, seamless path to the cloud. To launch the Avaya IP Phones view: From the Workspaces navigation pane, click Avaya IP Telephony > IP Phones. Avaya Communicator version 2. Voice over IP (VoIP) is a common technology used in enterprise networks, allowing users on a network to make internal and outbound phone calls over the network. Use the same name and password as used for Administrator access for system configuration. Learn more. 3. 0 (I tried putting in the collectors address but it did not work)IR | 21. The role of PROGNOSIS Receive alerts PROGNOSIS monitors IP telephony voice quality, availability and PROGNOSIS ensures that you know when things change so that performance. 3. Avaya Integrated Management suite's VoIP Monitoring Manager, an IP traffic monitoring tool. Monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of audio and video call quality issues like connectivity, latency, jitter, packet loss. In order for the for Avaya Aura to provide a full range of call metrics, you must configure the Avaya PBX so that Call Detail Records (CDRs) are sent to the IP address of the Watch4net Server. Includes video meetings with up to 200 participants. 04. The. a. The values depend on the protocol selected. IP Office Softphone ASBCE Avaya Equinox. Voicemail Pro) for providing voice messaging service to the Avaya IP Office users, and Avaya IP Office Manager for administering the Avaya IP Office. Research PROGNOSIS VoIP Monitor with Avaya Aura™ Communication Manager. Avaya Unified Communications Management in Computer Networking is the name of a collection of GUI software programs from Avaya. The default password is “admin”. Free Download. Prognosis in now available or sold through the SPP program (Devconnect Select Partner Program). This section provides the tests that can be performed to verify proper configuration of Avaya IP Office and SoundStation IP 7000. To start I am really not worried about VoIP traffic monitoring. ; list media-gateway: to display a list of gateways. 0 Abstract These Application Notes describe a solution for supporting wireless voice traffic over an Avaya IP Telephony infrastructure using the Aruba Networks Wireless LAN System consisting of multiple Controllers managing multiple Access Points. Type the below, press F3, and then define the following settings: change system-parameters ip-options. Verint and Prognosis work together, with the common goal of empowering organizations with the tools, data and insights they need to anticipate problems, respond appropriately and take immediate action. It also has Wi-Fi and Bluetooth connectivity for all types of businesses, from. Powered by Zoomin Software. Download Free Trial Fully functional for 30 days. I have been administering Avaya products for 10+ years and it’s not a bad idea to start looking at certifications etc for other platforms to stay relevant. Avaya VoIP and UC monitoring. They both help to facilitate the management, and integration of systems from one console. Missed call on your phone. By correlating the technology AVAYA AURA PRESENCE SERVICES with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT. 100) is calling another user on the remote site (10. Proactively monitors VoIP call quality across WAN infrastructure and troubleshoot poor VoIP performance. IR | 21,246 من المتابعين على LinkedIn. 0. Our solutions help you find and resolve performance issues in real-time to ensure your. Increase first contact resolution by delivering relevant, contextual knowledge content to employees and customers. Download Avaya Monitoring Tool for free. Product Forums. MENU MENU. SolarWinds VoIP and Network Quality Manager can help obtain performance insights and deep critical call QoS metrics. Powerful VoIP monitoring tools for Cisco devices can help you see the big picture of how a call transits your network. Give patients in any location the most appropriate, convenient, and cost-effective care by using telehealth video and proactive outreach. IR | 21. DSCP Mask (Hex): Default = FC (Hex)/63 (decimal), Range = 00 to FC (Hex)/0 to 63 (decimal) Allows a mask to be applied to packets for the DSCP value. Link disclaimer Avaya is not responsible for the contents or reliability of any linked Gateway, and Avaya IP Telephones. Stop Time: Stop time of the call. ServicePilot makes it very easy to monitor an Avaya Voice Experience Portal. Enable users for Direct Routing. 6. Secret is the same as the Login Code in the Avaya IP Office configuration, “12345678”. 1) Setup window, select the desired system to highlight it; then select Phone Alarms. For example "src = 23" is interpreted as "src = 23 (Telnet)". The Q. 255. 1. In order to collect and present data the VoIP Monitor product must be installed on a dedicated node which is monitoring the Avaya PBX. If the latter, here are some docs to start with: Adding Avaya Call Manager Devices to VoIP and Network Quality… tdanner over 7 years ago in reply to free. To add an Avaya Call Manager device to SolarWinds VoIP and Network Quality Manager: Log in to the SolarWinds Platform Web Console as an administrator. Automated data logging and reporting to simplify tracking and locating archived files allows organizations to monitor call activity for compliance. With its Aura solution, Avaya is at the cutting edge of technology in the UC and Call Center domain. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties throughThe IP500V2 being the host needs to be enabled and configured for your environment. Verint. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for. 1. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver. Monitor, troubleshoot, and optimize critical communication, collaboration and payment systems. The VoIP calls list shows the following information per call: Start Time: Start time of the call. 借助于 SolarWinds ® VoIP & Network Quality Manager (VNQM)，您可以通过分析由 Cisco CallManager 和 Avaya Communication Manager 生成的呼叫详情记录来监控 VoiP 性能，从而帮助您主动识别和消除失真、延迟和干扰现象。. -n 75 for 75 tests, -n 32 for 32 tests, etc. I know Avaya is not supporeting it anymore, but my company had paid for it before I got here and finalluy i got a license last month to install it. ReliaTel ensures quality of service and quality of experience throughout your Avaya IP Office environment, providing the deep metrics necessary to quickly identify the root cause of quality issues. More than 500,000 users rely on Paessler PRTG every day. Set your timeline, move at your pace, and launch the unique capabilities that can move your business forward. IP Office: Avaya IP Office Platform Security Guidelines: 7: 2023/06/22: IP Office: Avaya IP Office Platform Capacity Guidelines: 15: 2023/11/15: IP Office: Upgrading Pre-R11. These communications are tracked across voice and digital channels,. This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. There aren't any current plugins associated with Avaya VoIP phones, although there are a few for Avaya L2 and L3 devices. 99/user/mo. Avaya IP Office H323 Remote Extension Problem. Kathy New Colorado Springs School District #11. Verify Avaya IP Office From a PC running the Avaya IP Office Monitor application, select Start Programs IP Office Monitor to launch the application. Our solutions help you find and resolve performance issues in real-time to ensure your. The Enable RTCP Monitor On Port 5005 must be turned Off to enable this field. Cloud Evolution. The Avaya J100 series is the latest generation of IP phone optimized for both Avaya and select non-Avaya call servers. 168. Products & Solutions. This demonstration utilizes packet capture software called "Wireshark". Select the “Web Administration” tab. IP Phone; one-X 9608G; Avaya one-X 9608G Manuals Manuals and User Guides for Avaya one-X 9608G. Chat easily across touchpoints, devices, and modalities. 18. Detailed performance metrics of collaborative tools provide insights into optimizing the user experience. The VoIP Monitor product includes a Web Interface component which is used to serve data to operators through a Web Browser connection. Simply configure the SNMP interface of the Avaya Voice Experience Portal. Log into Avaya Manager. - The. The latest financial reports have certainly caused some concern from our senior level management. 1 to interoperate with Avaya Aura® Communication Manager 6. This server is actually monitoring some Avaya Communication Manager Servers and it work correctly. 3 . Procedure. 323 Release 6. Maximize protection in public sector agencies by quickly and intelligently detecting threatening situations. RSS. Our solutions help you find and resolve performance issues in real-time to ensure your business critical systems are. 1: 05: 2023/09/13: IP Office: Administering Avaya IP Office Platform with Manager: 46: 2023/09/13: IP Office: Administering Avaya. This tool monitors the most important VoIP call quality metrics, including packet loss, jitter, latency, and MOS. Refer to your sales agreement to establish the terms of the limited warranty. 168. Find out more. As a consequence, interpretation of System Monitor traces requires a high-level of data and telephony protocol knowledge. Products & Solutions. 10. 0 Alerts and Triggers 10. There. Our second stop in the VoIP management tool tour was the Avaya Communication Manager. Type the below, press F3, and then define the following settings: change system-parameters ip-options. Try out Kadiska to ensure a seamless cloud PBX migration to any cloud PBX platform, including Avaya Cloud Office. System Monitor (also known as Monitor) is a tool that can show all activity on the IP Office system in great detail. PROGNOSIS VoIP Monitor is a single node software product which is designed to provide a comprehensive monitoring platform for Avaya Aura® Communication Manager IP telephony networks. We are using an Avaya voip phone system. Avaya VoIP on Cisco Best Practices by PacketBase - Download as a PDF or view online for free. 4. We have the right services to prioritize your customer and employee satisfaction, making enhancements to drive success. IP Office SNMP operation has been tested against Castle Rock SNMPc-EE 5. MIBs are installed in Network Node Manager by selecting Options and Load/Unload MIBs: SNMP from the menu and then using the Load… option and browsing for MIB files to load and compile. Avaya provides a limited warranty on Avaya hardware and software. PRTG is more than "just" a VoIP monitoring tool. 00 Avaya 1230eSIP 04. Explanations . Avaya provides a 90-day trial version of VoIP Monitoring Manager. Contributing writer, Network World | Jul 10, 2003 12:00 am PST. Avaya telephone user manual (40 pages) Telephone Avaya Analog Telephone User Manual. Global VP, Experience Platform Solution Sales. The Avaya VoIP Monitoring Manager Client window appears. 99 per user per month (annual contract) for one to 99 users. annually): Adds on 200 GB of file backup, call monitoring, whisper, and barge. All shouts are recorded including external also internal calling (extension to extension). Deploying an IP500 V2 IP Office Essential Edition System. The use of call listen is also controlled by the Can Intrude setting of the user and the Cannot Be. It is not part of the "Tools" CD nor available on support web site. unless otherwise agreed to by avaya in writing, avaya does not extend this license if the software was obtained from anyone other than avaya, an avaya affiliate or an avaya channel partner; avayaThe Avaya Contact Recording is marketed as package within the Avaya Workforce Optimization suite. Click “OK” to save the changes. Our solutions help you find and resolve performance issues in real-time to ensure your. Starts at $1,050 VNQM, an Orion module, is built on the SolarWinds Platform. Using SNMP polling, SolarWinds VoIP & Network Quality Manager VoIP monitoring tools deliver a means to observe CCM components to identify and troubleshoot possible service outages and configuration problems. ServicePilot makes it very easy to monitor an Avaya Voice Experience Portal. 0 User Roles 8. Jitter: Variations in delay of packet delivery. All Avaya IP Telephones are set to use the voice VLAN and have 802. the user phone (10. 12 SNMP Agents and Traps; 16. Avaya IP Office Platform Security Guidelines. Powerful VoIP monitoring. 1 Introduction Voice over Internet Protocol (VoIP) is the convergence of traditional voice onto an IP data network. It can be integrated with Nagios and graph can be plotted in. SIP Trunks enabled. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. It allows users to manage and support their IP, voice, and data network environments and service levels. Under Product Specific Settings, click VoIP & Network Quality (VNQM) Settings. This VoIP monitoring approach can help resolve issues with Avaya Cloud Office Login, call setup, retention and audio clarity. This is useful if you only have the server installed. 使用 CDR 数据掌握 VoIP 问题的. These additional 4 groups are available as a destination for calls. As a consequence, interpretation of System Monitor traces. 1 with the AT&T IP Toll Free service using Internet Protocol version 6 (IPv6) and AVPN or MIS/PNT transport connections. All groups and messages. Quest Software, the IT management solution provider, has upgraded its Foglight Network Management System (NMS) to include support for a VoIP service from Avaya, the Unified Communications (UC) provider that recently acquired RADVISION. Dennoch müssen alle Mitarbeiter, die mit der IP Office-Installation und -Wartung betraut sind, Monitor - falls erforderlich - anwenden können, denn Avaya wird zur Unterstützung bei Problemen eventuell Kopien der Monitor. 2. For more details please contact. 1 and Avaya Session Border Controller for Enterprise Release 6. 6. The Service Monitoring Web Services introduced in IP Office Release 10. SysMonitor can assist in the detailed diagnosis of system problems. This Windows application is intended for receptionists and operators. The System Password or, if set, the. The Avaya SBC is designed to protect and control voice and video communications over IP networks. Link disclaimer Avaya is not responsible for the contents or reliability of any linkedGateway, and Avaya IP Telephones. 1 Linux-Based IP Office Systems to R11. The System Password or, if set, the. Avaya business telecommunications technology, phones and communication systems for your companies communication solutions. Riverbed UCExpert is a unified communications monitoring platform designed to monitor Cisco, Microsoft and Avaya environments but offers a solid VoIP. Use CDR Analysis to quickly pinpoint VoIP performance problems. After 90 days, VoIP Monitoring Manager stops collecting RTCP data. Our solutions help you find and resolve performance issues in real-time to ensure your. PRTG Network Monitor Trial Period: 30 days. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the AvayaIn our example, the SIP Server IP address is the address of the Avaya IP Office, “192. The following MIBs must be installed in the order listed to fully SNMP manage an IP Office system: MIB file Source. stownsend (TechnicalUser) (OP) 5 Feb 13 14:10. I like to request a feature to pull trunk utilization data from our Avaya Call Managers. 0 Abstract These Application Notes describe the configuration steps for provisioning Fijowave’s Fijoport Advanced Monitoring to access Avaya IP Office IP500 V2 standalone R11. System Status Application provides a more easily interpreted view of the system status and. 2. Enter your login credentials and click OK. 168. Gain critical overviews of your performance with SolarWinds VNQM’s summary view. Step 1 After installation the Configuration tool will automatically open to the Avaya PBX page (page 46). Some of the key functions include: Captures traffic from VoIP and UC networks5. Information in this guide has been obtained through Avaya R&D testing and additional technical discussions. July 8, 2019 at 8:29 PM. 20000-2 Cisco 7975 Unified IP Phone (SIP) 75. trapper +1 If those docs don't get you going, I recommend calling SolarWinds Support. The requirement is to have a Cisco device at each of your locations. For more details please contact. VoIP Support includes Avaya, Cisco, Mitel, Nortel, Siemens and ShoreTel; Observer Analyzer: Suite. Enhanced HTTP application monitoring offers deep insight into how web-based applications are operating, as well as how users are accessing IT resources, including browser type and operating system. Add to Library. Riverbed SteelCentral UCExpert is a unified communications monitoring platform designed to monitor Cisco, Microsoft and Avaya environments but offers a solid VoIP monitoring experience. Events, Missions, & Musings. For more details please contact. For SIP calls, it is the "From" field of the INVITE. System Status Application provides a more easily interpreted view of the system status and. Click on File in the top left. exe file. With SolarWinds ® VoIP & Network Quality Manager (VNQM), you can monitor VoIP performance by analyzing Call Detail Records generated by Cisco CallManager and Avaya Communication Manager, helping you. ; list ip. (Tahawultech. 0 Manage. The company reserves the right to. These Avaya Aura Servers are crucial whenever running a VoIP Topology with different kinds of solutions, or PBXs. 2. com. The DiffServ Code Point (DSCP) setting applied to VoIP calls. To set up an Avaya Call Manager to emit quality data: Log on to the Avaya Call Manager using PuTTY, TuTTY, or Avaya Manager. Thus Memory Configuration =. The problem is this customer is really upset, new system upgrade from a DT version IP office, never rebooted and within the first few weeks it's occured! To pass through to avaya would involve a. Management interface : Vertical's was the most. Overview for Avaya Communication Manager - Avaya Support. StarTrinity SIP Tester™ is a VoIP load testing tool which enables you to test and monitor VoIP network, SIP software or hardware. Voice Quality Monitoring. Prognosis VoIP Monitor is designed to provide a comprehensive monitoring platform for Avaya IP telephony networks.